Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies an individual, such as:

• Name
• Email address
• Phone number
• Business details
• Billing information
• Any information submitted through our contact forms, booking systems, or chat agents

1.2 Business & Technical Information

• Website URLs
• Service preferences
• API keys or integration credentials (securely encrypted)
• Forms and data provided to build custom AI workflows or websites

1.3 Usage Data

• IP address
• Device information
• Browser type
• Pages visited
• Interaction data with our website and AI systems
• Session logs where applicable

1.4 Client & End-User Information (For AI systems)

If you use our chat agents, chatbots, phone receptionists, or automation systems, we may process:

• Customer messages
• Booking details
• Support requests
• Call logs or chat summaries

This data is handled strictly in accordance with your instructions and is treated as confidential business information.

2. How We Use Your Information

We use your information to:

• Provide our services, including chat agents, automation, websites, and hosting
• Manage integrations with third-party tools (e.g., Voiceflow, Bland.ai, n8n, Make.com, Coreplus, Calendly, Airtable)
• Improve our services and customer experience
• Communicate with you about updates, support, billing, or changes to your services
• Ensure compliance with legal and regulatory requirements
• Train or refine AI models you explicitly permit us to use (we never use client data without consent)

3. Data Hosting & Storage

Syvex.ai operates primarily within Australia.

Depending on the services you choose, data may be stored on:

• VentraIP Australia (for website hosting)
• Australian VPS environments (if selected)
• Third-party platforms (Voiceflow, Bland.ai, Make, n8n, Google Workspace, etc.)

We ensure all third-party providers used by Syvex meet industry-standard security protocols. For medical or sensitive industries (e.g., Sleep Life Australia), we ensure data handling aligns with applicable Australian regulations.

4. Disclosure of Information

We may share information with:

• Third-party service providers required to deliver your product (hosting, AI platforms, automation tools)
• Developers working on your project under confidentiality agreements
• Regulatory bodies if legally required
• Your approved business partners or team members

We never sell, rent, or trade your personal information.

5. Data Security

We use:

• SSL/TLS encryption
• Secure API handling
• Encrypted databases
• Access-controlled systems
• Regular security reviews

While no system is completely secure, we take all reasonable steps to prevent unauthorised access, misuse, or loss of information.

6. Your Rights

Under Australian privacy law, you may request:

• Access to the information we hold about you
• Corrections to inaccurate information
• Deletion of your data (unless required for legal or operational reasons)
• A copy of your data for transfer

To submit a request, contact us at: admin@syvex.ai

7. Data Retention

We retain information only as long as necessary to:

• Provide your services
• Meet legal or contractual obligations
• Maintain operational records

You may request deletion at any time.

8. Cookies & Tracking

Our website may use cookies to:

• Improve performance
• Enable login sessions
• Track visitor analytics

You can disable cookies in your browser settings.

9. Third-Party Links

Our website and AI systems may link to external services. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised "Last updated" date.