Terms & Conditions

1. Definitions

• "Client", "you", "your" – the individual or business engaging Syvex.ai.
• "Services" – includes websites, AI chatbots, AI phone receptionists, custom automation workflows, hosting, maintenance, and any other solutions provided.
• "AI Systems" – refers to AI chat agents, phone agents, automation tools, or any system built using Voiceflow, Bland.ai, n8n, Make.com, Coreplus integrations, or other technologies.
• "Project" – any website, chat agent, automation, or development work produced for the client.

2. Engagement of Services

By engaging Syvex.ai, you agree to:

• Provide accurate information required for project completion
• Approve designs, copy, branding, and deliverables in a timely manner
• Supply necessary content (logos, photos, service information, etc.)
• Ensure all information provided does not violate third-party rights

Syvex reserves the right to decline or terminate services if a project involves unethical, illegal, or harmful activity.

3. Payment Terms

3.1 Standard Project Pricing

Unless otherwise agreed in writing:

• 50% upfront prior to project commencement
• 50% on completion before final delivery or publishing

3.2 Subscription Services

For services such as:

• Website maintenance
• Chat agent hosting
• AI phone receptionist
• Automation monitoring
• API & integration support

The client agrees to:

• Pay monthly subscription fees on time
• Maintain an active billing method
• Understand that cancellations end access to hosted/managed AI systems

3.3 Late or Unpaid Invoices

Syvex may:

• Pause services
• Disable hosting or AI functionality
• Withhold deliverables until payment is made

4. Project Scope & Revisions

4.1 Scope

All work is delivered according to the previously agreed brief, proposal, quote, or discussion.

4.2 Revisions

Unless stated otherwise:

• Up to 2 rounds of revisions are included
• Additional revisions or scope changes may incur extra fees

4.3 Client Delays

Syvex is not responsible for delays caused by:

• Slow approval
• Late content delivery
• Changes in direction
• Unresponsive communication

Delays do not constitute grounds for cancellation or refund.

5. AI Systems & Limitations

While Syvex builds high-accuracy chat agents, the client acknowledges that:

• AI outputs may vary
• AI may require ongoing tuning
• AI systems rely on third-party platforms (Voiceflow, Bland.ai, Make, n8n, etc.)
• Certain industries (e.g., medical) require strict compliance and correct client-provided information

Syvex is not liable for:

• Incorrect inputs provided by the client
• Outcomes based on AI-generated responses
• Third-party service outages or limitations

6. Website Hosting & Infrastructure

Syvex websites may be hosted on:

• VentraIP Australia
• Bolt.new
• Replit
• Client-owned servers
• Other hosting providers as requested

The client is responsible for:

• Domain renewals
• DNS management (unless Syvex handles it)
• Third-party hosting fees
• Ensuring ongoing access to required API keys

If a hosting provider experiences outages, Syvex is not responsible for downtime or data loss.

7. Data & Privacy

Syvex:

• Only collects and uses data as described in our Privacy Policy
• May process customer or business data solely to deliver your service
• Does not sell or share your data with unrelated third parties
• Ensures reasonable security standards across all systems

Clients are responsible for ensuring their own compliance with relevant laws, including:

• The Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Industry-specific rules (e.g., medical, financial)

8. Intellectual Property

8.1 Client Content

You retain ownership of all content you provide, including:

• Logos
• Images
• Brand copy
• Business details

You grant Syvex permission to use this content solely to deliver the contracted services.

8.2 Syvex Intellectual Property

Syvex retains ownership of:

• Custom code
• Workflows
• AI prompts and system structures
• Templates
• Design structures
• Proprietary automations

These items are licensed to the client for use, not ownership.

8.3 Portability

If a client cancels a subscription:

• Chat agents may be disabled
• Hosting features stop
• Access to Syvex-owned automation flows may cease

Export options can be provided upon request (fees may apply).

9. Confidentiality

Both parties agree to keep all business information, data, and conversations confidential. Syvex does not disclose project details publicly unless granted permission by the client (e.g., portfolio showcase).

10. Cancellations & Refunds

10.1 Project Work

• Upfront payments are non-refundable, as work begins immediately
• If a client cancels after work has commenced, no refund will be provided

10.2 Subscription Services

You may cancel at any time, but:

• No refunds are provided for partial months
• Cancellation stops future billing, not past charges

10.3 Termination by Syvex

We may terminate services if:

• Abuse, harassment, or unreasonable behaviour occurs
• Illegal or unethical activity is discovered
• Invoices remain unpaid

11. Liability & Disclaimers

To the maximum extent permitted by law:

Syvex is not liable for:

• Loss of data
• Business interruption
• Downtime from third-party platforms
• AI errors or inaccuracies
• Loss of revenue, opportunity, or reputation
• Incorrect business information supplied by the client

All services are provided "as-is" and "as available".

12. Changes to Terms

Syvex may update these Terms & Conditions at any time. Updates take effect upon being published on syvex.ai.